Refund policy
BIGpopapizza is a pizzeria in Laval, QC. Because we prepare fresh food to order, this policy covers food orders for delivery and pickup.
Order changes and cancellations
- You can change or cancel an order by calling us before we start preparing it. Once preparation has started, we can't cancel the order or give a refund.
- Scheduled orders can be changed or cancelled up to the time preparation begins.
Wrong or missing items
- Check your order when you receive it. If an item is missing or wrong, contact us the same day, ideally within 2 hours of delivery or pickup, with your order number.
- We will either bring or prepare the missing/correct item, or give a refund or store credit for that item, whichever you prefer where possible.
Quality issues
- If your food arrives cold, damaged, or not prepared as ordered, contact us the same day with your order number and, if possible, a photo.
- We will offer a replacement, store credit, or a refund for the affected items.
Delivery problems
- If your delivery is very late or doesn't arrive, contact us. If we can't deliver your order, you'll receive a full refund.
- We aren't responsible for delays caused by an incorrect address or phone number, or if no one is available to receive the order; in that case the order may not be refundable.
Pickup orders
- Pickup orders not collected on the same day can't be refunded, since the food is made fresh for you.
Subscriptions (Subscribe and Save)
- You can pause, skip, or cancel a subscription at any time before the next order is prepared. Orders already prepared are not refundable.
How refunds are issued
- Approved refunds go back to the original payment method. Card refunds usually take 5–10 business days to appear, depending on your bank.
- Store credit can be used on your next order.
Contact
Call us at (450) 689-8220 or email BIGpopapizza@gmail.com with your order number.